Last updated: 20 October 2026
Nutrition Emporio wants customers to receive the products they ordered in acceptable condition. This policy
explains how to report a problem and request a review. It does not remove any rights available under applicable
consumer law.
- Request Window
Please contact us within 7 days of delivery if an item is damaged, incorrect, missing, expired at delivery, or
appears tampered with. Contact us as soon as reasonably possible so we can investigate with our fulfilment or
courier partners. This request window is an operational guideline and does not override statutory rights. - Eligible Issues
Requests may be reviewed for:
Product damaged during delivery.
Wrong product or quantity supplied.
An item missing from the parcel.
A product that was expired at delivery.
Packaging or safety seals that appear tampered with on arrival.
Another issue covered by applicable law or expressly promised at the time of sale. - Sealed Supplement Products
For hygiene, product-integrity and safety reasons, opened, used or unsealed nutrition and supplement products
may not be eligible for change-of-mind returns. Unopened products may be considered only where the store has
confirmed eligibility in writing and the item meets applicable conditions. This does not restrict remedies required
by law for defective, misdescribed, incorrect or otherwise legally eligible goods. - How to Request Help
Email nutritionemporio1@gmail.com with:
Your order number and order email.
The name of the product and a short description of the issue.
Clear photographs of the product, packaging, batch/expiry details and shipping label, where relevant.
Any other information reasonably needed to assess the request.
Please retain the product and all packaging until we respond. Do not use a product that appears damaged,
contaminated or tampered with. - Review and Resolution
We will review the details and may ask reasonable follow-up questions. Depending on the issue, evidence and
applicable law, the resolution may include replacement, refund, correction of the order or another appropriate
remedy. Do not send an item back unless we provide return instructions. If a return is required, we will explain
the process. - Refunds
Where a refund is approved, it will generally be initiated to the original payment method where supported.
Processing time after initiation depends on the payment provider and bank. We will communicate any material
steps or information required. For cash-on-delivery orders, we may request suitable bank or UPI details to
process an approved refund; provide them only through the support process and never share an OTP or PIN. - Return Shipping
Where the issue is confirmed to be our fulfilment error or a product defect covered by the policy or law, we will
communicate the appropriate return or collection arrangement. For any other permitted return, responsibility for
return shipping will be explained before the return is approved. - Non-Eligible Change-of-Mind Requests
A change-of-mind request for an opened, used or unsealed supplement may be declined where permitted by
law. This does not apply to valid claims for defective, incorrect, misdescribed or unsafe products or other non-
excludable consumer rights. - Order Inspection
Please check the parcel and product details promptly after delivery. If you suspect a safety or authenticity issue,
stop using the product and contact us with the batch and expiry information. - Contact
All return, refund and replacement requests should be emailed to nutritionemporio1@gmail.com with the order
number in the subject line