Last updated: 20 October 2026
This policy explains how Nutrition Emporio processes and delivers orders placed on nutritionemporio.com.
- Order Processing
Orders are generally prepared for dispatch within 1–2 business days after order confirmation and, where
applicable, successful payment or order verification. Processing may take longer during sales, public holidays,
stock checks or exceptional circumstances. If a significant delay arises, we will make reasonable efforts to
communicate it. - Delivery Estimates
Estimated delivery is generally 3–7 business days after dispatch. This is an estimate, not a guaranteed delivery
date. Actual delivery may vary by PIN code, courier service, weather, public holidays, remote-area access and
other factors outside our reasonable control. - Shipping Charges
Applicable shipping charges, if any, are displayed at checkout before you complete the order. If a promotion
offers free shipping, its conditions will be displayed with the offer. - Order Tracking
Where tracking is available, tracking information will be shared through the contact details provided at checkout
or made available through the order-status page. Courier tracking may take time to update after dispatch. - Delivery Details
Please provide accurate and complete delivery information at checkout. We are not responsible for delays
caused by incomplete or incorrect information supplied by the customer, but please contact us promptly if you
notice an error so we can check whether it can be corrected. - Failed Delivery
If a courier cannot deliver because the recipient is unavailable, the address is incorrect or delivery attempts fail,
the courier may follow its own reattempt or return-to-origin process. Contact us if tracking shows a delivery
problem. Any applicable reshipping charges will be communicated before a new shipment is arranged, subject
to applicable law. - Damaged, Tampered or Incorrect Parcels
If a parcel arrives visibly damaged, opened, tampered with or containing the wrong item, take clear photographs
of the outer package, shipping label, seal and product, and contact nutritionemporio1@gmail.com as soon as
possible. Keep the packaging and product until the issue is reviewed. Please do not consume a product if its
seal appears compromised. - Partial Shipments and Stock Issues
If an item becomes unavailable after an order is placed, we will contact you about the available options, which
may include waiting, an agreed alternative or a refund for the unavailable item. - Contact
For delivery or tracking assistance, email nutritionemporio1@gmail.com and include your order number. Do not
include payment passwords or OTPs